Refund Policy

Introduction and Overview

At Laptomart Enterprise Private Limited, your satisfaction is our priority. Our refund policy is designed to provide a transparent and fair process for our customers. This policy outlines the conditions for refunds, the procedures for requesting them, and the eligibility criteria. We aim to offer clarity and ease in resolving any issues related to your purchase experience. Please review the following details to understand how our refund policy works.

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Eligibility Criteria

1. Product Condition:
   The product must be returned in its original condition, unused, and with all original packaging intact.

2. Time Frame:
   Refund requests must be made within 7 days from the date of purchase or from the date of delivery.

3. Proof of Purchase:
   A valid proof of purchase, such as a receipt or order number, is required for all refund requests.

4. Reasons for Refund:
   Refunds are applicable in cases of:

   • Defective products
   • Wrong items received
   • Products that do not meet your expectations (subject to conditions)

5. Exclusions:
   Certain items, such as keyboards, mice, and cables, may not be eligible for refunds.

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Refund Process

1. Initiating a Refund Request:
   To initiate a refund, please contact our customer support team via [email/phone/live chat] within the specified refund period. Provide your order number and details regarding the reason for the refund request.

2. Evaluation and Confirmation:
   Our team will review your request based on our refund policy criteria. Additional information or evidence may be required to support your request.

3. Product Return:
   Refunds will be processed only after the product is returned and inspected by our team. You must return the product according to our return policy.

4. Approval and Notification:
   After the returned product is evaluated, you will receive confirmation via email regarding the status of your refund.

5. Refund Method:
   Refunds will be processed using the original payment method whenever possible. Depending on your bank or payment provider, it may take up to 2 days for the refunded amount to reflect in your account.

6. Non-Refundable Items:
   If your request does not meet our refund policy criteria or pertains to non-refundable items, our team will notify you and provide an explanation.

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Refund Types

1. Full Refund:
   Customers are eligible for a complete reimbursement of the purchase price if the product meets the criteria outlined in our policy. This refund includes the total amount paid for the product/service.

2. Partial Refund:
   In cases where the product is returned partially used or does not meet specific conditions, a partial refund may be issued. The amount refunded will be adjusted based on the product’s condition.

3. Store Credit:
   Eligible customers may opt for store credit instead of a monetary refund. This credit can be used towards future purchases on our platform, providing flexibility for upcoming transactions.

4. Non-Refundable Items:
   Some items/services may not be eligible for refunds as per our policy. These non-refundable items will be explicitly listed in our policy document, and customers will be notified accordingly.

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Legal Language

1. Policy Acceptance:
   By making a purchase or using our services, you acknowledge and agree to abide by the terms and conditions outlined in this refund policy.

2. Subject to Change:
   Laptomart Enterprise Private Limited reserves the right to modify or update this refund policy at any time without prior notice. It is the customer’s responsibility to review the policy periodically for any changes.

3. Limitation of Liability:
   Laptomart Enterprise Private Limited shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services, including but not limited to lost profits, loss of data, or business interruption.

4. Dispute Resolution:
   Any disputes or claims arising from or related to this refund policy will be governed by the laws of [Jurisdiction]. Both parties agree to attempt to resolve any disputes amicably before resorting to legal action.

5. Severability:
   If any portion of this refund policy is deemed invalid or unenforceable, the remaining portions shall continue to be valid and enforceable.

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Contact Information

For any questions or concerns regarding this refund policy, please contact us at 9014192534.