Frequently Asked Questions (FAQs)

1. What is a refurbished laptop?

A refurbished laptop is a pre-owned device that has been professionally inspected, repaired (if needed), tested, and certified to work like new. At Laptomart, every laptop goes through a 30+ point quality check before being sold.

2. Are Laptomart’s refurbished laptops reliable?

Yes. All our devices are rigorously tested and certified by experienced engineers. We use only genuine parts for any repairs or upgrades. Our laptops offer excellent performance at a much lower cost than new ones.

3. Do the laptops come with a warranty?

Absolutely. Every product from Laptomart comes with a 1-year warranty, along with lifetime free tech support for OS installation and diagnostics. Extended warranty options are also available.

4. Can I return or exchange a product if something goes wrong?

Yes, we have a 7-day return or replacement policy for defective or damaged items. Please read our Refund Policy for complete details.

5. Are the laptops formatted and ready to use?

Yes. Every laptop is reinstalled with a clean, licensed operating system (usually Windows 10 or 11) and updated drivers. You’ll receive a device that’s ready to use out of the box.

6. Do the laptops come with a charger?

Yes, all laptops are shipped with a compatible power adapter and battery that has passed our performance tests. Additional accessories vary by product.

7. Do you ship outside Hyderabad?

Yes. We offer PAN India shipping with secure, tamper-proof packaging. Orders from Hyderabad are typically delivered within 1–2 business days. Delivery times may vary for other regions.

8. Is Cash on Delivery (COD) available?

Yes, we offer Cash on Delivery (COD) across India via trusted courier partners. You can select COD at checkout, and our team may confirm your order before dispatch.

9. How do I track my order?

You can track your order using the tracking ID we provide after dispatch. Visit our website and enter the tracking ID to see real-time delivery updates.

10. Who should buy from Laptomart?

Laptomart serves students, freelancers, professionals, businesses, and institutions across India. Whether you need a budget laptop for studies or a powerful system for office work, we have the right solution for you.